Support
There is one person behind Bonsai Todo, so when you write, you are writing to the developer. Email support@bonsaitodo.com. I read everything, usually within a couple of days.
If something is broken
Tell me which device you're on (iPhone, iPad, or Mac), which version of Bonsai Todo you're running, and what you did right before it went wrong. A screenshot saves us both a paragraph.
Subscriptions
Bonsai Pro is billed by Apple, not by me. You can view, change, or cancel it at any time at apps.apple.com/account/subscriptions, or on your device under Settings → your name → Subscriptions.
Cancelling stops the next renewal. Pro stays active until the end of the period you have already paid for.
Restoring a purchase
New device, or reinstalled the app? Restore your purchase using the same Apple Account you bought Pro with.
On Mac: Click Account in the bottom-left corner, then click Restore Purchases at the bottom of the window that opens.
On iPhone or iPad: Open All Lists and tap More (the three-dot menu) in the top-right corner. Choose Account, then tap Restore Purchases at the bottom of the screen.
Refunds
Apple handles every refund for App Store purchases. Request one at reportaproblem.apple.com. I can't issue refunds myself, but tell me what went wrong anyway. I would rather fix it.
Feature requests
Always welcome, and this is not a form letter. Email me what is missing and why you need it. Several things in Bonsai Todo exist because someone asked.
Your data
Bonsai Todo collects nothing about you. There is no account, no analytics, and no server. The details are in the Privacy Policy.