Support
Bonsai Todo is published and operated by BEBE BIO Inc. There is one developer behind the app, so when you write, you are writing to me. Email support@bonsaitodo.com. I read everything, usually within a couple of days.
If something is broken
Tell me which device you're on (iPhone, iPad, or Mac), which version of Bonsai Todo you're running, and what you did right before it went wrong. A screenshot saves us both a paragraph.
Unlock Bonsai Pro
Bonsai is free to download, and you can create your first 100 tasks for free. The free version is effectively a trial. With daily use, you’ll reach that limit quickly. After that, you’ll need Unlock Bonsai Pro to keep creating tasks.
Unlock Bonsai Pro is a $19.99 USD one-time in-app purchase billed by Apple. It provides lifetime access on Mac, iPhone, and iPad using the same Apple Account, including every future feature.
Prices are shown in USD. Local prices vary by country or region based on applicable exchange rates. The App Store shows your final local price.
There are no recurring charges. See What it costs for pricing and what’s included.
Restoring a purchase
New device, or reinstalled the app? Restore your purchase using the same Apple Account you used to buy Unlock Bonsai Pro.
On Mac: Click Account in the bottom-left corner, then click Restore Purchases at the bottom of the window that opens.
On iPhone or iPad: Open All Lists and tap More (the three-dot menu) in the top-right corner. Choose Account, then tap Restore Purchases at the bottom of the screen.
Refunds
Apple handles every refund for App Store purchases. Request one at reportaproblem.apple.com. I can't issue refunds myself, but tell me what went wrong anyway. I would rather fix it.
Feature requests
Always welcome, and this is not a form letter. Email me what is missing and why you need it. Several things in Bonsai Todo exist because someone asked.
Your data
The native app does not require a separate Bonsai sign-up. Task and list data is stored on your devices and synced through private iCloud. If you email support, we receive the information you send. This website includes Cloudflare Web Analytics. See the Privacy Policy for the separate practices.
Support emails and attachments are used to respond to, troubleshoot, and resolve requests, prevent abuse or address security issues when necessary, and comply with legal obligations. They are not used for marketing. We delete them within 12 months after a request is resolved, except information reasonably necessary for legal obligations or an ongoing dispute, which is kept only as long as necessary. This policy takes effect on October 13, 2026. See the support-message policy for details.